Terms and Conditions

01 Agreement to these terms

These Terms and Conditions (“Terms”) are a binding agreement between you and Click Spark LLC (“Click Spark,” “we,” “us”). They govern your use of clickspark.net and its customer dashboard (the “Site”), every inquiry or call you book with us, and every package, subscription, or service you purchase from us (the “Services”). By using the Site, booking a call, creating an account, or placing an order, you accept these Terms and our Privacy Policy. If you are acting for a company, you confirm you have authority to bind it, and “you” includes that company.

Custom engagements may also be covered by a written proposal, statement of work, or order confirmation (an “Order Document”). If an Order Document conflicts with these Terms, the Order Document controls for that engagement.

02 Who may use the Site

The Site and Services are offered to businesses and to individuals who are at least 18 years old and able to form a binding contract. You may not use the Site if we have previously suspended or terminated your access, or if doing so would violate any law that applies to you.

03 Accounts and security

Some features require an account. You agree to give accurate information, keep it current, and keep your sign-in credentials, one-time links, and two-factor codes confidential. You are responsible for activity under your account until you tell us it has been compromised. We may suspend an account that we reasonably believe is being misused, shared, or accessed without authorization.

04 Packages, services, and your responsibilities

Fixed-scope packages

Each package page publishes exactly what is included, what is excluded, its limits, the inputs we need from you, the expected timeline, and the price. That published scope is the whole deliverable. Anything outside it is a change request that we may quote separately or decline. Timelines begin when we have received payment, your completed brief, and access to the accounts and assets the package requires, and they are estimates that assume timely responses from you.

Custom engagements and subscriptions

Custom work is described in an Order Document. Subscriptions renew automatically for successive terms at the then-current price until canceled as described below. We may adjust subscription pricing with at least 30 days’ notice, effective at your next renewal.

Your responsibilities

• Complete the brief honestly and promptly, attend the scheduled calls, and give feedback within the review windows we set (five business days unless stated otherwise).
• Provide accurate business information, working credentials or authorized access, and content and assets you have the right to use.
• Keep your own platforms (domain, hosting, ad accounts, CRM, social profiles) in good standing and pay their fees. Third-party platform costs are never included unless a package says so.
• Review deliverables before publishing them. You are responsible for the accuracy of claims about your business and for compliance with laws that apply to your industry.

If you delay for more than 30 days, we may pause the engagement, and restarting may require rescheduling and, for stale work, an additional fee. Work that cannot proceed for 90 days because of your inaction is considered delivered as far as completed.

05 AI-assisted work

Click Spark uses AI tools alongside human strategy and review. Strategy, judgment, and final quality control are performed by people; drafts, research, code, imagery, and variations may be produced or accelerated with AI. You agree that: (a) deliverables may contain AI-assisted material; (b) some purely AI-generated elements may not be eligible for copyright registration in the United States, and we make no promise about registrability of such elements; (c) we will not knowingly use your confidential information to train third-party models; and (d) you remain responsible for reviewing and approving anything published under your name. Where an engagement involves AI agents or automations acting on your systems, you approve their scope and remain responsible for how they are used in your business.

06 Prices, payment, and taxes

Prices are in U.S. dollars and exclude applicable sales, use, or similar taxes, which we will add where required. Packages are paid in full at checkout; custom engagements are paid as the Order Document states, commonly 50% to start and 50% before final delivery. Payments are processed by Stripe under its terms. You authorize us and Stripe to charge the payment method you provide for the amounts you approve, including automatic subscription renewals. Failed or reversed payments pause work and access until resolved, and we may charge reasonable collection costs and interest of 1.5% per month (or the maximum permitted by law, if lower) on amounts more than 15 days overdue.

If you dispute a charge with your bank instead of contacting us first, we may suspend Services and provide the bank with the records of your order, brief, communications, and delivery.

07 Cancellations and refunds

• Before work begins. You may cancel a package for a full refund at any time before your brief call has taken place and before we have begun work. Ask by email; refunds go back to the original payment method within 10 business days.
• After work begins. Because packages are fixed-scope and we schedule people against them, payments are otherwise non-refundable. Where we agree to end an engagement early, any refund is at our discretion and will reflect the work completed, time reserved, and third-party costs incurred.
• Subscriptions. Cancel any time from your dashboard or by email. Cancellation takes effect at the end of the current billing period; the current period is not refunded, and you keep access until it ends.
• Our right to cancel. We may decline or cancel an order if we cannot deliver it responsibly, if the brief reveals the package is not a fit, or if you breach these Terms. If we cancel for reasons other than your breach, we refund the unearned portion.
• Calls. Intro and discovery calls are free and may be rescheduled from the calendar invitation. Repeated no-shows may lead us to decline further bookings.

08 Delivery, review, and acceptance

We deliver through your dashboard, shared documents, or your own platforms as the package describes. Each package states the number of revision rounds included; additional rounds are billable. A deliverable is accepted when you approve it, when you publish or use it, or when five business days pass after delivery without written objection identifying a specific deviation from the published scope. Accepted deliverables are final.

09 No guaranteed results

Marketing outcomes depend on your market, your offer, your budget, your follow-through, and platforms we do not control. We promise professional, good-faith work to the published scope. We do not guarantee rankings, traffic, leads, sales, ad approvals, directory listings, platform verification, review counts, or any specific business result, and no statement on the Site or by our team should be read as such a guarantee. Case studies and examples describe past work and are not predictions.

10 Intellectual property

What you own

Once you have paid in full for an engagement, you own the final deliverables created specifically for you, including designs, copy, site templates, and configurations, subject to the rights of third parties described below. Until full payment, we retain ownership and grant you a limited license to review the work.

What we keep

We retain all rights in our pre-existing materials, frameworks, processes, code libraries, prompts, tools, know-how, and anything not created specifically for you (“Click Spark Materials”). To the extent Click Spark Materials are embedded in a deliverable, we grant you a perpetual, non-exclusive, royalty-free license to use them as part of that deliverable. You may not resell or redistribute Click Spark Materials on their own.

Third-party materials and portfolio

Fonts, stock media, plugins, themes, and software from third parties remain subject to their licenses, which we will identify on request. Unless you tell us in writing before delivery, we may describe the engagement and show the delivered work in our portfolio, proposals, and marketing.

Your content

You keep ownership of the content, brand assets, and data you give us, and you grant us a license to use them to perform the Services. You confirm you have the rights to everything you provide and that it does not infringe or violate anyone else’s rights or the law.

The Site

The Site, its design, text, graphics, code, and trademarks belong to Click Spark or its licensors. You may not copy, scrape, frame, reverse engineer, or use automated tools on the Site except as search engines ordinarily do, and you may not use our name or marks without written permission.

11 Confidentiality

Each of us will protect the other’s non-public business information with at least reasonable care, use it only for the engagement, and not disclose it except to people who need it and are bound by similar duties, or as required by law. This duty lasts for three years after the engagement ends, and indefinitely for trade secrets and credentials.

12 Communications and consent to contact

When you give us your email address or phone number through an inquiry, booking, or order, you agree that we may contact you by email, phone, and text message about your inquiry, calls, orders, and account, including automated appointment reminders. Message and data rates may apply. You can stop text messages by replying STOP and can opt out of non-essential email at any time; transactional notices about active orders will continue. Calendar invitations and Google Meet links are sent through Google Workspace.

13 Acceptable use

You agree not to use the Site or Services to violate any law, infringe anyone’s rights, send spam, upload malicious code, attempt to gain unauthorized access, interfere with the Site’s operation, submit false or misleading information, or book calls or place orders you do not intend to honor. We may remove content, cancel bookings, and suspend or terminate access for violations.

14 Disclaimer of warranties

Except as expressly stated in these Terms or an Order Document, the Site and Services are provided “as is” and “as available.” To the fullest extent permitted by law, Click Spark disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Site will be uninterrupted or error-free or that third-party platforms will behave as expected.

15 Limitation of liability

To the fullest extent permitted by law: (a) Click Spark and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility; and (b) our total liability arising out of or relating to the Site, the Services, or these Terms will not exceed the amount you paid us for the specific Service giving rise to the claim during the six months before the event, or one hundred U.S. dollars if you have paid nothing. These limits apply to every theory of liability and are a fundamental part of the bargain between us. Some jurisdictions do not allow certain limitations, so some may not apply to you.

16 Indemnification

You will defend, indemnify, and hold harmless Click Spark and its owners, employees, and contractors from claims, damages, liabilities, costs, and reasonable attorneys’ fees arising from your content or data, your business, your products or services, your use of deliverables after acceptance, your breach of these Terms, or your violation of law or third-party rights. We will notify you promptly of any claim and cooperate at your expense; we may participate with our own counsel.

17 Term and termination

These Terms apply while you use the Site or Services. Either party may end an engagement as described in the Cancellations section. We may suspend or terminate your access immediately for breach, non-payment, or conduct that harms us or others. Sections that by their nature should survive (payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution) survive termination.

18 Governing law and dispute resolution

Governing law. These Terms and any dispute between us are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law rules.

Talk to us first. Before starting any formal proceeding, you agree to email us a description of the dispute and give us 30 days to resolve it informally. Most issues are settled this way.

Binding individual arbitration. Any dispute not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Miami-Dade County, Florida, or by video at either party’s request. The arbitrator may award the same relief a court could award to the individual party, and judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

Class action waiver. Disputes will be resolved only on an individual basis. You and Click Spark waive any right to bring or participate in a class, collective, or representative action, and the arbitrator may not consolidate claims of different parties.

Opt-out. You may opt out of arbitration by emailing us within 30 days after first accepting these Terms with your name, company, and a statement that you opt out. If you do, or if the arbitration agreement is found unenforceable, disputes will be heard exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction. Both parties waive trial by jury to the extent permitted by law.

Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, unless a longer period is required by law.

19 General terms

• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including outages of third-party platforms, though this does not excuse payment for work delivered.
• Independent contractor. We are an independent contractor; nothing creates a partnership, joint venture, agency, or employment relationship.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or a successor to our business.
• Notices. We may send notices to the email on your account. Send notices to us at the email below.
• Entire agreement. These Terms, the Privacy Policy, the published scope of the packages you buy, and any Order Document are the whole agreement and replace prior discussions. Purchase-order terms or other documents you send do not modify them.
• Severability and waiver. If a provision is unenforceable, the rest remains in effect and the provision is enforced to the maximum extent permitted. A failure to enforce a right is not a waiver.
• Changes. We may update these Terms. The date at the top shows the latest version; material changes take effect 15 days after posting for existing customers, and immediately for new orders. Continued use after the effective date is acceptance.

20 Contact

Click Spark LLC, United States. Questions about these Terms: hello@clickspark.net or +1 (786) 882-3438. Our mailing address appears on every invoice and is available on request.